APM Tech Support

Remote support

Secure, appointment-based remote sessions using AnyDesk, Google tools, or Apple screen sharing.

Remote support lets APM Tech Support view your screen and control your computer with your permission, so many software issues can be resolved without an on-site visit. You always see what is happening and can end the session at any time.

1. Quick overview

  • We schedule a time for your remote session.
  • You open or install a trusted remote access tool.
  • You read out a code or send an invite link.
  • We work on your system while you watch.

Remote sessions work best for software-related issues, checks, and configuration.

2. Download the tool we agree on

During booking, we will confirm which option fits your device. Common choices include:

3. Simple step-by-step guide

At the start of your appointment we will:

  • Confirm that you are on the correct download page.
  • Guide you through opening or installing the tool.
  • Show you where to find the session code or invite.
  • Explain what you will see while we are connected.

If you prefer, we can also send you a short how-to video link that matches your device.

Before your remote appointment

To keep the session smooth and hassle-free, please make sure your device is plugged in, connected to the internet, and that you are signed in to the account you normally use.

  • Close any apps or documents you do not want on screen during the session.
  • Have your phone nearby in case we need to talk through a step.
  • Keep this page open so you can click the correct download link if needed.

To request a remote appointment, please contact APM Tech Support with a short description of the issue and note that you prefer remote assistance.